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How We Use Your Information
Any personal information you share with us online—which could include your full name, full address, email address, phone and fax numbers, and credit card number—is not sold or rented. Period. Any personal information given online for product purchases is supplied to the appropriate manufacturer in the form of a shipping order only to process that order. Credit card information is never given out.
When you enter our shopping cart, the personal information you provide is in an area that is not secure until you continue on to the Payment Information page. From this point until your transaction is complete, you will see a "Security Alert Box" advising you that you are in a secure area.
You may cancel your order at any time before submitting payment information by selecting Cancel from any previous page in the Checkout process or by closing your browser. Once you submit payment information on the order form, your order is recorded in our system.
The information we retrieve from the site is used only to process your order. When it comes into our site, it is saved to a secure location that is only accessible to Etchworld.com and you via user names and passwords. Credit Card information is not stored in our database; one print copy of your order is made when the order is first taken from the database. This copy is used to facilitate the issuance of credit, if necessary, and for tax purposes only.
ClickCartPro, the program that runs our shopping cart (under license from Kryptronic, Inc., and ATS Commercial Group LLC), will occasionally require repairs or updates to keep it running accurately and efficiently. At that time a temporary password is set so a programmer can access the program's administrative files.
Our commitment to children's privacy is important to us. For that reason reason, we do not collect or maintain information from those site visitors we actually know are under 13 years of age. Additionally, no part of this site is designed to attract anyone under 13 years of age.
From time to time we email our customers—using only first names and email addresses—information about "Special Deals" or "New Products" from our Shopping Mall that we believe may be of interest to you. You may update your email address in our Mailing list online.
Again, we do not rent or sell customer personal information!
In order for us to fulfill your order(s), we need to share some of your personal (not credit card) information with outside parties such as fulfillment houses or manufacturers. If you do not want this information shared with them, we will be unable to fill your order.
Periodically we send emails to our customers announcing "Special Deals" or "New Products" in our Shopping Mall. If you would prefer not to receive such emails, please go to the bottom of email and follow the directions to opt out.
To change or update your personal information or to review your records, login to your Customer Account, send us an email at sales@Etchworld.com, or call us at 800-872-3458 between 9:00 a.m. and 5:00 p.m. Eastern Standard time (Monday - Friday). We are happy to assist you in any way we can.
There is no fee associated with this service.
To learn about our Return Policy and how it works before ordering products, click here.
That's it! Remember, the choice is yours—at Etchworld.com we just want you to be comfortable and to have a great experience when you purchase products from us. If, for any reason, you are not satisfied with the merchandise, receive a damaged or defective product, want to change personal information, or have any other comments, please email us at sales@Etchworld.com, call us at 800-872-3458 between 9:00 a.m. and 5:00 p.m. Eastern Standard time (Monday - Friday).